Our partnerships with our customers don’t end with the purchase of equipment. We are going to be there for you for the life of your machine. Whenever you need us, we are available to offer you technical assistance and field service.
McLanahan Corporation understands that downtime can be extremely costly for its customers. That is why McLanahan stocks many components that are considered critical to the operation of our machines.
Customers who experience an issue can contact McLanahan Customer Service or email parts@beijing21.com to determine the quickest way to get back in operation. Stocked parts can be shipped the same day if required. If parts are not in stock, McLanahan will do everything possible to expedite a delivery. Field service support is also available on short notice to assist with the installation of spare parts.
Customer service is able to answer any questions regarding McLanahan equipment, ship parts available from inventory and send field service personnel to your site. Whether you need a question answered or a part to get you up and running, please feel free to contact our customer service team. We want you to know we are here for you 24/7.
